# From Deployment To Disposal In A Single Dashboard

Automate asset discovery to disposition. With Firstbase, you monitor every serial number, reclaim missing hardware, and document compliance — all from a single dashboard. Eliminate ghost devices, cut write-offs, and stay audit-ready worldwide.

## Trusted by leading companies

## For Growing teams of 50 and Global teams of 5,000

### Prepaid retrieval kits + courier pickups

Achieve 97% retrieval rates on offboarded laptops with prepaid return kits and automated courier pickups.

### Live warranty and lifecycle tracking

Gain 1.8× clearer visibility into your entire fleet with live warranty, location, and lifecycle status across 150+ countries.

### Automated global logistics

Slash IT workload by 500+ hours per 100 employees annually through automated logistics and retrieval flows.

## The Firstbase edge

The only IT asset management platform with SLA-backed logistics and compliance in one place. Competitors can track devices or ship them, but none guarantee both global delivery SLAs and defensible audit trails from the same platform.

### 150+

### countries

in our delivery radius

(yes, even the tricky ones)

### 70K+

### devices

shipped last year

(that's 142+ laptops finding homes daily)

### 2-5

### day

delivery anywhere

("sometime next month" isn't an SLA)

### $100,000

### Saved

in shipping, 5K+ hours in labour

(legally, of course)

## Your ROI Gain With Firstbase

| **Metric** **Key performance areas impacting IT procurement speed, cost, and compliance** | **Before Firstbase** 30–40% of devices never retrieved after offboarding → costly write-offs | **After Firstbase** 97% retrieval rate with prepaid return kits and courier pickups |
| --- | --- | --- |
| **IT hardware-related tickets** | IT bogged down by manual shipping, tracking, and returns | 500+ IT hours saved per 100 employees annually |
| **Inventory Management** | Storage rooms filled with idle hardware, no resale plan | Quarterly resale credits offset future IT spend |
| **Manual Auditing of Assets** | Finance & compliance teams waste 200+ hours/year compiling audit data | Audit prep cut minutes with auto-generated SOC 2 + NIST logs |
| **Device Procurement** | Bloated inventory with surprise CapEx spikes | 30% leaner stock levels and predictable refresh cycles |

## From Tickets to Takebacks, Sustainability to Spend Control, One Software Solves It All

**ITAM Results That Your Finance, HR, And IT Teams Will Love**

### **Cut the IT ticket queue in half through self-service and live support**

Up to 60% of IT tickets are simple hardware swaps or accessory requests that burn hours of skilled time. With Firstbase, employees use a Virtual IT Closet to order replacements in seconds, while a 30-second live agent resolves urgent needs.

### Make old devices pay you back with resale credits

Most companies recover just half their laptops when employees leave and pay disposal fees when laptops hit end-of-life. But with Firstbase, you get 97% retrieval in under 30 days. Retired devices are refurbished, remarketed, and issued as quarterly resale credits that offset future IT spend.

### Generate audit-ready ESG and e-waste reports with verifiable data

E-waste reporting is a compliance burden under ESG scrutiny.  Firstbase bakes sustainability into the lifecycle: every retired device is processed through certified recyclers, with CO₂ impact and downstream recycling automatically logged. Generate verifiable ESG reports in minutes.

### Preserve capital with vendor-agnostic procurement without lock-in

Most ITAM solutions push you into a single vendor or financing model, leaving you boxed in. Firstbase is vendor-agnostic: you can lease on 36-month terms, buy it outright, or even send in your existing fleet. This flexibility preserves capital and gives you more options.

## Global offboarding, done in clicks

“With Firstbase, we can onboard with quicker notice and in a very seamless fashion, globally. We’re able to click a few buttons and ensure our machines are returned, inventoried, and reused with ease.”

Allie Winkleman  
Director of Learning and Development, Thrive Global

## 30% leaner IT inventory and lower spend

“We have managed to save the cost of at least two employees and reduced our IT equipment stock levels by 30%.”

Ajit Matthew  
Principal, Functional Head, The Math Company

## Audit-ready asset trails from day one

“With a system like Firstbase, there's an audit trail when you transfer a laptop to another person or another office. We know where our PII and PCI are, both in the cloud and physically.”

Chad Brustin  
Vice President, Information Security, FinFare

## Global complexities at scale

“Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory.”

Shane Stephens  
IT Service Team Lead, Docebo

## Predictable IT Operations Start With Predictable Assets

### Lost track of device warranties and refresh cycles?

Automate warranty alerts and lifecycle planning so replacements happen before downtime costs you productivity.

### Bloating inventory drains budgets and fills storage rooms?

Automated thresholds and regional hubs keep stock lean, cutting excess hardware ordering by up to 30%.

### Manual shipping chaos slowing deployments?

Firstbase-owned warehouses deliver pre-configured devices globally in under a week, VAT-optimized and SLA-backed.

### Employees waiting weeks for refresh cycles?

Firstbase syncs lifecycle rules with MDM data, so refreshes are triggered before downtime hits.

## Frequently Asked Questions

### Can Firstbase integrate with our current ITAM or ITSM stack?

Absolutely. Firstbase connects directly with existing systems, eliminating manual updates and tool-switching. It manages the physical device logistics that most ITAM platforms don’t cover.

### What about global delivery times?

Firstbase operates through regional warehouses with SLA-backed timelines. You can monitor the process end-to-end, with consistent 2–5 day delivery and retrieval in major markets.

### Can Firstbase integrate with our existing ITSM, MDM, and HR systems?

Yes. Firstbase integrates with tools like Jamf, Kandji, Intune, JumpCloud, ServiceNow, and Workday. This ensures employee status changes and device security data flow directly into asset workflows, preventing ghost assets and keeping your inventory synced.

### Does outsourcing asset logistics to Firstbase mean losing visibility?

No. You gain more control. The Firstbase dashboard centralizes tracking across active, idle, and retired devices. While we handle the logistics, you keep oversight and decision-making power.

### How does Firstbase handle compliance and security standards?

Security is integrated into every stage of lifecycle management. Assets are deployed, tracked, and retired under SOC 2 and NIST 800-88 protocols, meeting enterprise-grade governance requirements.

## Experience Seamless IT Logistics