Self-Service That Cuts Ticket Queues By 60%
Self-Service That Cuts Ticket Queues By 60%
No manual approvals. No shipping chaos.
Let employees order, track, and swap IT assets on their own, tailored to their roles. Firstbase’s IT self-service portal integrates with your full stack—asset inventory, MDM, shipping, and refresh cycles. Cut IT tickets by 60% and save 10–15 IT hours every week.
Trusted by leading companies
For Growing teams of 50 and Global teams of 5,000
Day-one ready, zero IT bottlenecks
New hires pick their laptops, monitors, and chairs via the portal. Gear arrives on time, fully configured. 82% faster onboarding vs. manual workflows.
Curated role-based IT catalogs
Designers get their MacBooks. Developers get their keyboards. Everyone gets real-time delivery updates. 10+ hours saved weekly via automation.
Live inventory, lean ops
Syncs with hiring plans and flags stockouts before they happen. No hoarding, no clutter. Cut excess hardware ordering by up to 30%.
The Firstbase edge
When your team goes global, your IT closet can’t stay stuck in one office or timezone. Firstbase’s Virtual IT Closet keeps things lean, clean, and completely in your control.
150+
countries
in our delivery radius
(yes, even the tricky ones)
70K+
devices
shipped last year
(that's 142+ laptops finding homes daily)
2-5
day
delivery anywhere
("sometime next month" isn't an SLA)
$100,000
Saved
in shipping, 5K+ hours in labour
(legally, of course)
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation
Your ROI Gain With Firstbase
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before FirstbaseTraditional methods with delays, high costs, and limited control or visibility | After FirstbaseOptimized workflow with faster delivery, lower risk, and predictable global pricing |
|---|---|---|
IT hardware-related tickets | 60% of the total volume | Self-service handled |
Time spent on approvals | ~10–15 hours/week | 100% automated workflows with manager approvals |
Equipment refresh costs | $3.6K per employee avg | Planned, role-based replacements |
Onboarding delays | 1–2 weeks | Day-one ready delivery |
Inventory blind spots | Frequent stockouts and hoarding | Real-time stock and MDM sync |
Compliance visibility | Manual spreadsheets | SOC2, NIST, MDM-integrated dashboards |
Source: ROI calculator based on 3× hiring growth and 200k global orders per year
IT Service Management That Cuts Tickets, Not Your Capacity
Control stock, budget, and security from one dashboard
60% of IT Tickets Are “Where’s My Charger?”
Now they’re self-service. Employees handle replacements, swaps, and upgrades on their own. Before calling IT, MDM integration surfaces asset status and device encryption directly to end-users.
✔ Live inventory dashboards
✔ Smart thresholds trigger restocks only when needed
✔ Say goodbye to shadow IT and expense policy loopholes
Save 10–15 hours/week By Ending Manual Approvals
One-time setup. Zero daily triage. Configure workflows, budgets, and approvers once. Orders auto-route and ship from regional hubs.
✔ Rules-based approvals with spend thresholds
✔ 75% of workflows fully automated
✔ 99% SLA-backed shipping, globally
Cut Refresh Costs By $3.6K Per Employee
No more scrambles. Just planned upgrades.
Automated refresh planning replaces outdated technology, panic-purchasing, and last-minute FedEx runs.
✔ Refresh timelines synced to asset lifecycle
✔ Device health tracked via MDM integration
✔ Employees get replacements before they even complain
Get New Hires Productive On Day One — Not Week Three
The laptop shows up before the welcome email. Employees select their gear during onboarding. Everything is auto-shipped and tracked.
✔ Onboarding kicks off at the offer letter stage
✔ Gear arrives pre-configured, zero-touch
✔ Real-time notifications, fast deliveries, and manual tracking