# Self-Service That Cuts Ticket Queues By 60%

No manual approvals. No shipping chaos.

Let employees order, track, and swap IT assets on their own, tailored to their roles. Firstbase’s IT self-service portal integrates with your full stack—asset inventory, MDM, shipping, and refresh cycles. Cut IT tickets by 60% and save 10–15 IT hours every week.

## Trusted by leading companies

## For Growing teams of 50 and Global teams of 5,000

### Day-one ready, zero IT bottlenecks

New hires pick their laptops, monitors, and chairs via the portal. Gear arrives on time, fully configured. 82% faster onboarding vs. manual workflows.

### Curated role-based IT catalogs

Designers get their MacBooks. Developers get their keyboards. Everyone gets real-time delivery updates. 10+ hours saved weekly via automation.

### Live inventory, lean ops

Syncs with hiring plans and flags stockouts before they happen. No hoarding, no clutter. Cut excess hardware ordering by up to 30%.

## The Firstbase edge

When your team goes global, your IT closet can’t stay stuck in one office or timezone. Firstbase’s Virtual IT Closet keeps things lean, clean, and completely in your control.

### 150+
### countries

in our delivery radius

### 70K+
### devices

shipped last year

### 2-5
### day

delivery anywhere

### $100,000
### Saved

in shipping, 5K+ hours in labour

## Your ROI Gain With Firstbase

| Metric<br>Key performance areas impacting IT procurement speed, cost, and compliance | Before Firstbase<br>Traditional methods with delays, high costs, and limited control or visibility | After Firstbase<br>Optimized workflow with faster delivery, lower risk, and predictable global pricing |
| --- | --- | --- |
| **IT hardware-related tickets** | 60% of the total volume | Self-service handled |
| **Time spent on approvals** | ~10–15 hours/week | 100% automated workflows with manager approvals |
| **Equipment refresh costs** | $3.6K per employee avg | Planned, role-based replacements |
| **Onboarding delays** | 1–2 weeks | Day-one ready delivery |
| **Inventory blind spots** | Frequent stockouts and hoarding | Real-time stock and MDM sync |
| **Compliance visibility** | Manual spreadsheets | SOC2, NIST, MDM-integrated dashboards |

## IT Service Management That Cuts Tickets, Not Your Capacity

Control stock, budget, and security from one dashboard

### 60% of IT Tickets Are “Where’s My Charger?”

Now they’re self-service. Employees handle replacements, swaps, and upgrades on their own. Before calling IT, MDM integration surfaces asset status and device encryption directly to end-users.

✔ Live inventory dashboards  
✔ Smart thresholds trigger restocks only when needed  
✔ Say goodbye to shadow IT and expense policy loopholes

### Save 10–15 hours/week By Ending Manual Approvals

One-time setup. Zero daily triage. Configure workflows, budgets, and approvers once. Orders auto-route and ship from regional hubs.

✔ Rules-based approvals with spend thresholds  
✔ 75% of workflows fully automated  
✔ 99% SLA-backed shipping, globally

### Cut Refresh Costs By $3.6K Per Employee

No more scrambles. Just planned upgrades.

✔ Refresh timelines synced to asset lifecycle  
✔ Device health tracked via MDM integration  
✔ Employees get replacements before they even complain

### Get New Hires Productive On Day One — Not Week Three

The laptop shows up before the welcome email. Employees select their gear during onboarding. Everything is auto-shipped and tracked.

✔ Onboarding kicks off at the offer letter stage  
✔ Gear arrives pre-configured, zero-touch  
✔ Real-time notifications, fast deliveries, and manual tracking

## What Our Customers Are Saying.....

## 80% hands-on to 90% hands-free

“Before, I spent 80% of my time just managing equipment. Now, it’s maybe 10%, and it’s all through Firstbase. It went from fully hands-on to completely hands-off and automated.”  
Amesha Mehta  
IT Systems Administrator, Brightwheel

## 200+ upgrades in month one, without a single ticket

“Before the Firstbase Virtual IT Closet, Benefex did not offer employees the choice to pick and choose the equipment and accessories they would like to have. Now, people are excited to upgrade. We saw over 200 orders in the first month.”  
Martin Kerr  
Head of Employee Technology, Benefex

## 75% automated workflows and 10-15 hours saved weekly

“Firstbase gave us back 10–15 hours every week. I don’t worry about onboarding delays or tracking emails anymore. New hires pick their gear, get real-time updates, and we stay hands-off.”  
Caitlin Nielson  
People Operations Manager, Verse.io

## Global complexities at scale

“Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory.”  
Shane Stephens  
IT Service Team Lead, Docebo

## Complete equipment control with 99% SLAs — Minus the compliance overhead

### Tired of email tags for every mouse and monitor request?

Self-service portal plugs directly into Firstbase asset data. Your IT team doesn’t have to drown in high-volume, low-value tickets anymore.

### Employees keep ordering "backup" equipment they don't need?

Real-time inventory dashboard shows exactly what's in stock. Smart reorder thresholds prevent stockouts.

### Your IT help desk SLAs tank because of routine requests?

SLA-backed delivery and provisioning means consistent timelines you can actually promise.

### Losing sleep over shadow IT and security gaps?

We’re SOC2 and NIST compliant with complete audit trails. Manage both Firstbase and legacy equipment as one unified fleet.

## Frequently Asked Questions

### We already use ServiceNow/Jira for tickets. Why should we opt for Firstbase?

Because ServiceNow and Jira track tickets brilliantly, but can't ship chargers or swap laptops. Firstbase complements these tools by handling processes outside software (ordering, shipping, retrieving, repairing, and storing hardware) while syncing asset data with your existing ITSM platform. Your IT service desk focuses on complex issues, and we handle physical logistics and routine equipment requests.

### How hands-on is your IT support when we need help with procurement or logistics issues?

Every customer gets a dedicated Customer Success Manager for onboarding, workflow optimization, and proactive challenge resolution. You'll also have a dedicated buyer handling procurement to ensure the right devices at the best prices with matching availability.

### Will Firstbase integrate with our existing systems (HR, ITSM, MDM, SSO)?

Yes. Firstbase integrates with HRIS, MDM, and SSO systems. Add new employee in HRIS and they're automatically allocated a device package. We sync asset data with your existing ITSM platform while handling physical logistics.

### What drives employee adoption so they use the portal instead of logging new tickets?

Real-time delivery notifications, role-based catalogs, and instant asset status visibility – all drive employee adoption. Employees see device encryption, warranty info, and security patches directly in the portal. It's faster than waiting for IT responses.

### Can we use our existing hardware and suppliers, or should buy everything through this platform?

You can keep your existing hardware. Firstbase manages both Firstbase-supplied and legacy equipment as a unified fleet to ensure all assets are tracked and accounted for across their lifecycle.

### We have specific imaging and security requirements for our devices. Can Firstbase accommodate custom configurations?

Yes. Our imaging capabilities range from custom pre-deployment configurations to zero-touch enrollment setups. US, UK, EU and Canada warehouses support custom pre-deployment configurations, while other regions use zero-touch enrollment to meet your specific security requirements.