IT Service Management That Thinks Ahead
IT Service Management That Thinks Ahead
Firstbase unifies IT services across the full lifecycle with less manual work, more control, and solid ROI. Turn your fragmented IT tasks into automated workflows.
Trusted by leading companies
For Growing teams of 50 and Global teams of 5,000
Cloud-based IT closet for peripherals
Replace ad-hoc ordering with always-on self-service access to Virtual IT closet.
Policy-driven self-service at scale
Set up role-based kits and catalogs. Employees can order, and IT can approve or upgrade devices — all in one click.
Real-time visibility + white-glove support
Track asset location and status in one portal. Always on support from our ops team across regions.
Your ROI Gain With Firstbase
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before FirstbaseTraditional methods with delays, high costs, and limited control or visibility | After FirstbaseOptimized workflow with faster delivery, lower risk, and predictable global pricing |
|---|---|---|
Device retrieval rate | 70% average industry retrieval rate | 97%+ retrieval rate with automated, trackable workflows |
Compliance Visibility | Up to $35M compliance risk due to poor device tracking | Audit-ready ITIL + SOC 2 workflows |
ITAD Credits | 0% value from retired hardware | Quarterly resale credits |
Integrated workflows | Manual HRIS/IT sync errors | 30-min setup, 2-week integration |
Value of assets | 30% IT budget wasted on ghost assets | $67K+ recovered via automated retrievals |
Source: ROI calculator based on 3× hiring growth and 200k global orders per year
Our Clients Cut 700+ Hours of Admin Time in Asset Lifecycle
Effortless device returns and redeployment, everything encrypted.
We Save $67K Annually In Write-Offs Through Automated Retrievals
With 97%+ retrieval success (vs. the industry’s 70%), Firstbase helps you avoid costly write-offs.
✔ Under 30-day turnaround with stakeholder communication
✔ SOC Type II encrypted tracking prevents expensive penalties
Stop Ghost Assets From Eating 30% of Your IT Budget
Get total visibility and control over your fleet with real-time tracking
✔ Automated serial number management with audit trails
✔ Enhanced oversight through a dedicated asset management portal
Turn Retired Hardware Into Quarterly Revenue Credits
Firstbase’s certified remarketing recovers value while staying compliant and sustainable.
✔ Certificate of Destruction for audit-ready compliance documentation
✔ Certified e-waste partnerships meet local environmental standards
Preserve Capital With Hardware-as-a-Service Flexibility
Optimize cash flow over 24-36 month terms. Choose HaaS, direct purchase, or ship your own equipment.
✔ OEM-agnostic supply chain management and logistics
✔ Integrated catalog creation and procurement workflows
✔ Full supply chain management, including ergonomic furniture