# IT Service Management That Thinks Ahead

Firstbase unifies IT services across the full lifecycle with less manual work, more control, and solid ROI. Turn your fragmented IT tasks into automated workflows.

## Trusted by leading companies

## For Growing teams of 50 and Global teams of 5,000

### Cloud-based IT closet for peripherals

Replace ad-hoc ordering with always-on self-service access to Virtual IT closet.

### Policy-driven self-service at scale

Set up role-based kits and catalogs. Employees can order, and IT can approve or upgrade devices — all in one click.

### Real-time visibility + white-glove support

Track asset location and status in one portal. Always on support from our ops team across regions.

## Your ROI Gain With Firstbase

| **Metric** | **Before Firstbase** | **After Firstbase** |
| --- | --- | --- |
| **Device retrieval rate** | 70% average industry retrieval rate | 97%+ retrieval rate with automated, trackable workflows |
| **Compliance Visibility** | Up to $35M compliance risk due to poor device tracking | Audit-ready ITIL + SOC 2 workflows |
| **ITAD Credits** | 0% value from retired hardware | Quarterly resale credits |
| **Integrated workflows** | Manual HRIS/IT sync errors | 30-min setup, 2-week integration |
| **Value of assets** | 30% IT budget wasted on ghost assets | $67K+ recovered via automated retrievals |

Source: [ROI calculator](https://firstbase.calculators.cx/roi-calculator) based on 3× hiring growth and 200k global orders per year

## Our Clients Cut 700+ Hours of Admin Time in Asset Lifecycle

Effortless device returns and redeployment, everything encrypted.

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### We Save $67K Annually In Write-Offs Through Automated Retrievals

With 97%+ retrieval success (vs. the industry’s 70%), Firstbase helps you avoid costly write-offs.

✔ Under 30-day turnaround with stakeholder communication  
✔ SOC Type II encrypted tracking prevents expensive penalties

### Stop Ghost Assets From Eating 30% of Your IT Budget

Get total visibility and control over your fleet with real-time tracking

✔ Automated serial number management with audit trails  
✔ Enhanced oversight through a dedicated asset management portal

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### Turn Retired Hardware Into Quarterly Revenue Credits

Firstbase’s certified remarketing recovers value while staying compliant and sustainable.

✔ Certificate of Destruction for audit-ready compliance documentation  
✔ Certified e-waste partnerships meet local environmental standards

### Preserve Capital With Hardware-as-a-Service Flexibility

Optimize cash flow over 24-36 month terms. Choose HaaS, direct purchase, or ship your own equipment.

✔ OEM-agnostic supply chain management and logistics  
✔ Integrated catalog creation and procurement workflows  
✔ Full supply chain management, including ergonomic furniture

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## What Our Customers Are Saying.....

### Saved 2 FTE Costs + Cut Equipment Stock by 30%

"We have managed to save the cost of at least two employees and reduced our IT equipment stock levels by 30%."

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### Global Onboarding + Days of IT Time Saved Monthly

"With Firstbase, we can onboard with quicker notice and in a very seamless fashion, globally. We have saved days of time each month for our IT team. The impact for international shipping and device management alone has been a lifesaver."

### 100+ hours saved across HR and IT

"The Firstbase team was able to build the integration to our HRIS in two weeks, and I was able to set it up in just 30 minutes. Now we're able to automatically kick off onboarding soon, which saves time and eliminates manual errors."

### Global Rollout, Zero Gaps — 100% Coverage

"Firstbase supports every single region where we have employees — 100% coverage. Now our lean IT asset lifecycle team focuses on strategic initiatives versus administrative checkboxes."

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## Frequently Asked Questions

### How does Firstbase pricing reflect the value it delivers compared to in-house or manual asset management?

Firstbase pricing reflects the full value of a global, zero-touch, integrated asset management platform. By reducing operational overhead, minimizing asset loss, and automating logistics, Firstbase helps organizations cut long-term costs while improving efficiency and employee experience.

### How reliable is Firstbase’s retrieval process for recovering devices from remote teams?

Firstbase has consistently achieved a 97% retrieval success rate. This is made possible through automated workflows, a reliable logistics network, and a streamlined return process that drives timely, successful device recovery from remote employees.

### What does the integration process with Firstbase look like? Is it easy to connect with our existing tools?

Firstbase integrates with 20+ systems (including Workday, Okta, ServiceNow, and other HRIS, ITSM, and MDM tools) to ensure a quick, secure setup. The process is fully supported end-to-end, so your existing systems sync smoothly with minimal disruption.

### Can Firstbase support distributed teams across multiple countries?

Yes. Firstbase is built to support global IT operations, including remote and hard-to-reach locations. We combine our own logistics capabilities with a network of trusted partners to deliver devices reliably worldwide. For complex regions, our team guides you through compliance, import/export rules, and local best practices.

### How does Firstbase work with Jira Service Desk or ServiceNow for IT asset management?

Firstbase complements Jira and ServiceNow by handling the physical logistics they don’t cover (like ordering, shipping, retrieving, and repairing devices). While your ITSM tools track tickets and asset records, Firstbase ensures hardware moves where it’s needed and stays accounted for.