# MDM Solutions That Go Beyond Software

Eliminate the biggest pain point of MDMs: devices that never get enrolled.

With Firstbase, every laptop, tablet, or phone ships pre-registered in Apple Business Manager or Windows Autopilot and tied to Jamf, Kandji, Intune, or JumpCloud. So, your security policies go live before the device leaves the box.

## Trusted by leading companies

## For Growing teams of 50 and Global teams of 5,000

### Day-one productivity in 2-3 days

Know exactly where every device is, even when powered off or disconnected.

### Audit-ready proof in minutes

Certified NIST 800-88 wipes and chain-of-custody records in under three minutes, giving SOC 2, ISO27001, and GDPR compliance without manual prep.

### 90%+ retrieval, 1.5× more reuse

Automated return kits and courier pickups deliver industry-leading recovery rates, backed by 99% fulfillment success in 150+ countries.

## The Firstbase edge

Firstbase is one of only ~200 Apple Authorized Resellers in the U.S.. So our customers get guaranteed ABM enrollment, priority procurement, and direct Apple service backing.

While competitors rely on third parties or manual imaging, we deliver enterprise-grade zero-touch provisioning straight from Apple’s ecosystem.

### White glove

### support

onshore team and dedicated success manager.

(99%+ SLA-backed reliability)

### End to end

### infrastructure

From imaging to repair to ITAD

(Firstbase manages the full Apple hardware lifecycle)

### No vendor

### lock-in

Unlike PCaaS or OEM-specific programs

(buy, lease, or ship your own hardware)

### Dedicated

### configuration services

Firstbase offers ppkg/.xml deployment

(device config services in the U.S, and Hash ID extraction for non-ABM devices)

## Your ROI Gain With Firstbase

| ### Metric<br>Key performance areas impacting IT procurement speed, cost, and compliance | ### Before Firstbase<br>30–40% of devices never retrieved after offboarding → costly write-offs | ### After Firstbase<br>97% retrieval rate with prepaid return kits and courier pickups |
| --- | --- | --- |
| **Onboarding timelines** | 1–2 weeks with manual imaging + shipping | 2–5 days, duty-paid, MDM-enrolled delivery |
| **Device retrieval rate** | 50–60% industry average | 97%+ with return kits + courier pickups |
| **Hidden cost per employee** | $4,072 lost yearly to freight + failures | Predictable flat spend with all-in per-seat pricing |
| **Offboarding savings** | $0 recovered, sunk hardware costs | $125 saved per exit, $175k+ recouped annually |
| **IT ticket load** | 60% of tickets are hardware/peripheral | Self-service Virtual IT Closet |

Source: [ROI calculator](https://firstbase.calculators.cx/roi-calculator) based on 3× hiring growth and 200k global orders per year

## The Only Platform That Gives Flat Spend, Fewer Tickets, Better Visibility At Once

Because losing money, time, and devices was never in the SLA

### Predictable spend eliminating $4,072 hidden cost per employee

Finance leaders lose thousands yearly to freight surcharges, aging batteries, and failed logistics. Firstbase locks spend with flat per-seat pricing and transparent dashboards.

✔ One invoice covers shipping, storage, provisioning, and returns

✔ Pay-as-you-go or bulk pricing tied to headcount forecasts

✔ Predictable cost models replace fragmented vendor bills

### 60% fewer IT tickets with self-service

Traditional IT closets create ticket floods for keyboards, docks, and chargers. Firstbase replaces them with a Virtual IT Closet that employees can access anytime.

✔ Always-on catalog with IT-approved gear

✔ Direct IT billing prevents shadow purchases

✔ 200+ peripheral orders processed in month one, zero backlog

### 1.8× better visibility = fewer ghost assets

Spreadsheets and legacy ITAM tools miss devices, creating ghost assets that auditors flag. Firstbase automates the chain-of-custody and live tracking.

✔ Real-time location and status across active + legacy fleet

✔ Automated logs for every transfer, repair, or return

✔ PII, PCI data visibility across cloud and physical locations

### $175k+ recouped annually with zero-breach ITAD

Disconnected MDM + ITAD flows lead to lost devices and sunk costs. Firstbase automates retrieval, secure wipes, and resale credits.

✔ Pre-labeled return kits + courier pickups ensure 97%+ recovery

✔ Automatic NIST 800-88 wipes with Certificates of Destruction for retired assets

✔ Quarterly resale credits offset future procurement spend

## What Our Customers Are Saying.....

## Nearly 100% retrieval without lifting a finger

“We got almost 100% of our stuff back! I didn’t have to lift a finger. I can totally trust that you guys are doing that for us and doing your best to get our assets back.”

Caitlin Nielson

People Operations Manager, Verse

## HRIS integration live in 2 weeks, setup in 30 min

“Now we’re able to automatically kick off onboarding as soon as an employee is added to our HRIS, which saves time and eliminates manual errors.”

Tim Prouty

IT Support Manager, Varo

## 80% IT Workload brought down to 10%

“Firstbase's off-site inventory, procurement, and shipping functions take care of our IT logistics. They reduced equipment management from 80% down to just 10% of our total workload. IT hours are freed up for strategic projects.”

Amesha Mehta

IT Systems Administrator, Brightwheel

## Global complexities at scale

“Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory.”

Shane Stephens

IT Service Team Lead, Docebo

### Experience Seamless IT Logistics