# Zero Touch Device Deployment, Globally Deploy 100% configured devices worldwide without unboxing a single laptop or writing imaging scripts. SSO and MDM-enrolled devices arrive ready, fully optimized, and customs-cleared on day one. ## Trusted by leading companies ## For Growing teams of 50 and Global teams of 5,000 ### Tax-optimized, duty-paid devices in 2-5 days Skip last-minute VAT bills and customs hold-ups with Firstbase-owned fulfillment infrastructure across 150+ countries. ### ISO27001-certified asset registry Physical device controls for PCI, GDPR, and SOC II compliance without spreadsheet tracking or manual inventory management. ### 1.5X more laptops retrieved for reuse Automated return kits sent to employee doorsteps, UPS pickup scheduled, devices graded and re-inventoried without IT lifting a finger. ## The Firstbase edge Firstbase combines a SaaS platform with a physical operations engine — the only solution doing both. When traditional solutions hand you a shipping label and wish you luck, we own the entire chain from warehouse to doorstep. ### SaaS+ ### operations Software tracking meets warehouse infrastructure, repairs and global logistics. ### MDM Track keyboards, monitors, lifecycle stages and end-of-life processes. ### Backup Manual imaging, .ppkg/.xml file deployment, Hash ID extraction for non-ABM. ### Apple Authorized direct procurement of Mac and other Apple devices with no middleman markups. See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation. ## Your ROI Gain With Firstbase | Metric | Before Firstbase | After Firstbase | | --- | --- | --- | | **Time spent on IT logistics** | 500 IT hours/year on logistics | One-click automation | | **Device time to employee** | 7-21 days deployment timeline | 2-5 days, duty-paid delivery | | **Asset value recovered** | $800+ write-offs per returned device | 40% cost reduction through reuse | | **IT hardware-related tickets** | Manual ticket floods for swaps | 50% reduction in IT tickets | Source: [ROI calculator](https://firstbase.calculators.cx/roi-calculator) based on 3× hiring growth and 200k global orders per year. ## The Hardware Workflow That Works Without You What happens when devices manage themselves? That’s (pro)gressive IT. ### Save 500 IT Hours Per Year On Manual Logistics We handle your complex supply chain process — logistics, device setup, deployment, repairs, and replacements for your entire fleet. Our global operations engine takes care of vendor coordination across every brand, spec, and country. You procure the right tech at the right price. Equipment coordination wastes IT hours. Firstbase gives hours of labor back to your team. - 50% reduction in IT ticket volume - Automated equipment provisioning and tracking - IT teams freed up for strategic initiatives ### Cut Replacement Costs By 40% Through Reuse Procure globally, bill locally. Our decentralized contracting model allows invoicing in over 150+ countries with region-specific tax, duty, and customs optimization built in. Pay per device, usage, or asset — whatever fits your finance ops. Returned laptops become expensive write-offs. Firstbase extends lifecycles through systematic reuse until true end-of-life. - Ingest pre-existing backstock of laptops - Physical inventory management with repair capabilities - Hardware-as-a-Service maximizes asset value recovery ### Eliminate Unauthorized Purchases with a Virtual IT Closet Unapproved gear creates security gaps and budget overruns. Virtual IT Closet means 100% self-service. - Always-on ecommerce ordering from approved catalogs - Role-based hardware catalogs for precision ordering - Eliminates shadow IT employee expense methods ### Deploy Equipment Before Day One Equipment delays turn otherwise productive first days into waiting periods. Firstbase auto-syncs with JAMF, Kandji, Okta, and Workday, so new hires get equipped automatically. - Pre-built integrations with major MDM and IAM platforms - Automated user provisioning synced with HRIS systems - Right equipment + right access = productive day-one experience ## Two-Click Device Replacement and Recovery "A zero-touch approach with Firstbase means literally two clicks to initiate return and replacement. Firstbase manages communication, pickups, data hold, and wipes — without any time expended by our IT team." ### What Our Customers Are Saying ## Global Onboarding in "A Few Clicks" "With Firstbase, we can onboard with quicker notice and in a very seamless fashion, globally. We're able to click a few buttons and ensure our machines are returned, inventoried, and reused with ease." ## Frequently Asked Questions ### Can Firstbase handle zero-touch deployment if we're using multiple MDM providers globally? Yes, Firstbase integrates seamlessly with multiple MDM systems, ensuring devices arrive pre-configured regardless of your MDM stack. ### Will outsourcing zero-touch deployment mean we lose visibility and control over our device fleet? Not at all. Firstbase enhances your control through a centralized platform where you track, manage, and report on all devices globally. ### What happens if zero-touch deployment fails or isn't possible for certain devices? Firstbase offers multiple deployment methods as a backup, ensuring every device gets properly configured and deployed. ### How reliable is Firstbase for mission-critical device deployments with tight deadlines? Firstbase maintains a 99 %+ fulfillment success rate with dedicated onshore support teams. ### How are shipping and inventory logistics managed? Do we need to keep hardware on hand? No, Firstbase owns and operates regional fulfillment hubs across 150+ countries, eliminating the need for on-site hardware storage. ### What kind of support and SLAs can we expect for ongoing device management? Every Firstbase customer gets a dedicated Customer Success Manager (CSM) as your main point of contact for onboarding and workflow optimization.